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Melanie Newman Salon Essentials

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Returns Terms & Conditions:

  • We accept returns for up to 30 days from purchase, where the product is unopened, undamaged and in original condition.

  • Items returned after 30 days may not qualify for a refund, or may incur an extra restocking fee.

  • You can return your order for a refund, exchange or store credit.

  • The customer is responsible for the cost of an item's return, unless there was an error on our behalf. Due to the nature of couriers, it may cost more to send an item back to us than us shipping it out to you.

  • Mel, Cory or Dash must be contacted before returning goods. We can only offer refunds when we have arranged pickup and return through our courier service.

Please note: We cannot issue credits or refunds unless you have first spoken to Mel, Cory or Dash, as we need to issue you with a returns number and address before you send us back any items. Without these, we will be unable to process your return and refund the cost of your item(s).

Damaged Or Faulty Items

If you received a damaged shipment or product, please email photos of the damaged item to cory@melanienewman.com.au, include your invoice number and name, and we will work with you to resolve the issue.